Home > 感悟 > 用支付宝支付godaddy失败,钱却扣了

用支付宝支付godaddy失败,钱却扣了14+

27,200 views / 2013.04.27 / 8:08 上午

在godaddy上续费域名,发现居然有支付宝的支付方式,很开心的选择了他,却不不幸的失败了,本以为可能有延迟,等一会儿订单就会被确认,结果等了一天也不行。遂给godaddy提ticket,回复如下:
Thank you for your response. I see you need assistance with an order placed through Alipay.

When you place an order with us using international payment options, they can take up to 30 days to provide payment confirmation (though it’s typically less than 24 hours). While we wait for payment confirmation, we track it as a Pending Order. This means products you order are not immediately available. However, when we receive payment confirmation, we attempt to fulfill the products and services in your Pending Order.

Domain names and other services are not registered or fulfilled until we receive payment confirmation. In the interim, someone else can register domain names in your Pending Order, causing your registration to fail and that portion of your order to be canceled. However, we will fulfill and charge you for any other services from your Pending Order.

意思就是让我等,最多可能要30天。这太不靠谱了,于是又回复他们,让快点确认,他们回复说不行,只能等,我说等不了,退款吧,他们说不行,等30天后才能退。我勒个去,就这样来回邮件了9天,依然没动静。我终于忍不了了,于是取消了pending的订单,结果钱没退我。只好再发他们邮件:
I called Alipay again, they said the fund is still on your account. If you are not going to give my money back, they will help me take the judicial process to prosecute you.

I don’t believe Godaddy is so irresponsibility. Please just have a check to see how many times I have contacted you for this order. You really disappointed me.
Yipeng Du
4/26/2013
9:16 am
How funny! Alipay told me to contact you, you told me to contact Alipay!
So this’s godaddy’s close service?!
Go Daddy Support
4/26/2013
9:07 am
Dear Paddy,

Thank you for your reply. If you do not see the refund, please contact Alipay for review and assistance.

Please let us know if you have any further questions, comments, or concerns. Our service departments and telephone lines are open 24 hours a day, 365 days a year to accommodate your needs anytime.

You can reach us by phone at any time at (480) 505-8877, or simply reply to this email.

Sincerely,
Pauline M.
Online Support
Go Daddy Support
4/26/2013
12:36 am
Dear,I canceled this order manually,but my fund is still not available in Alipay.
Please help.

Yours sincerly
Paddy

—原始邮件—
在 2013年04月26日 08:44
“support” 写道:
Information regarding your support request. Our support staff has responded to your request, details of which are described below: Discussion Notes

Support Staff Response
Dear Paddy,

Thank you for your reply. When a charge is pending, that means we have not taken the funds. As such, we cannot issue a refund. Additionally, if the order is canceled, your funds should be once again available in AliPay. However, please note that we cannot cancel a pending order, and we apologize for any inconvenience this may cause you.

Please let us know if we can help you in any other way.

Sincerely,
Sara P.
Online Support Team

Customer Inquiry
Dear,you didn’t get my real meaning,
please help me to take the refund process and do not tell me to wait again.

这帮让人抓狂的客服,看来真是吃硬不吃软,我说要投诉了,他们才给升级2线:
Due to its complex nature, your issue has been relayed to our Advanced Technical Support Team. Our most skilled technicians will be working to resolve your issue quickly and completely. You will be notified promptly upon resolution.

This is your Incident ID: 18952274

To thank you for your patience, we’d like you to enjoy 20%* off your order of $100 or more at GoDaddy.com. Simply use source code GDBBA685 when you order or mention the code when you call (480) 505-8877.

好吧,看来还要再等一天了。

2013-5-2 更新 可能老美也要过五一劳动节,今天才给我最新的回复:

Dear Yipeng Du,

Thank you for your order. We received funding from AliPay for your transaction, and your order has been processed.

To begin using your product(s), or to view your account information, please visit Go Daddy and log in to your account with your username or customer number and password.

For reference, your order information is below:

CUSTOMER NUMBER: 332***
USERNAME: ***
RECEIPT NUMBER: 53721***
ORDER TOTAL: ¥499.31
CUSTOMER SERVICE: (480) 505-8877

If you have any questions about this order or the products/services you’ve purchased, please feel free to access our online support options.

Thanks again for your order,
Go Daddy

意思是说,我们已经收到您的款,请再等待处理结果。

又过了一分钟,给我新的回复:

Dear Yipeng Du,
Thank you for your order. Unfortunately, we could not process your order using AliPay for the following reason:
The order is no longer available.
If funds were received, we have refunded the full amount received back to your AliPay account. REFUND AMOUNT: ¥499.31
Again, your order was not processed. If you wish to re-order, please use the following link to return to your shopping cart.

Please contact us if you need any further assistance.
We look forward to your continued patronage, Go Daddy

 

说订单已经失效,他们将退款。废话,订单我都取消了,不退款能怎样。继续等吧,看样子应该能很快退到支付宝了。
2013-5-4 更新 今天给我最新的回复:

Dear Paddy,

Thank you for your response. We have escalated this issue and were able to take action to ensure the funds were returned to Alipay. They should be returning the funds to you shortly. We appreciate your patience and understanding while we investigated this issue further.

Please let us know if there is anything else we can assist you with.

Thank you,
Aaron K.
Online Support Team

紧接着不到两个小时,收到支付宝的退款通知。

至此,历时近一个月,退款全部完成。

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Comments (14) Trackbacks (0) 本篇共有 14 篇评论↓
  1. Geralde
    2013-04-28 22:43 | #1

    跟你同样的遭遇,firefox支付失败,订单好几天都是pending没变化,电话问了,邮件问了godaddy,都叫我等,无限期等,干瞪眼的。请问情况现在怎么样了?

  2. se
    2013-05-01 02:46 | #2

    看来不是我一个有这样遭遇啊。空间续费,4月15号付款,查看订单一直是pending order,等不下去取消了,到现在5月1号已经2个星期了钱也没退,客服说只能等。坑爹啊。

  3. jyt
    2013-05-02 13:56 | #3

    现在怎么样了,也是同样的遭遇。现在退款也不是,等也不知道等也什么时候。

  4. se表示没下文的帖子让人捉鸡
    2013-05-02 15:23 | #4

    回来写后续,今天5月2日godaddy给我写信了:
    ear Sir/Madam,

    Thank you for contacting online support. I see that we have already processed the refund on our end. You will need to get in touch with your financial institution to see why you haven’t received the refund.

    Please let us know if you need any further assistance. You can reach us by phone at any time at (480)505-8877.

    Sincerely,

    Kevin P.
    Online Support
    意思是已经退款了,假如没收到款的话应该找支付宝。我看了一下pengding order的订单已经移动到了order里面,估计还得等几天才能从godaddy到支付宝。

  5. 杜工
    2013-05-02 19:02 | #5

    你从头到位用了多少天?

  6. jyt
    2013-05-03 20:40 | #6

    订单OK了呵呵。

  7. se表示开头要有结尾
    2013-05-05 12:11 | #7

    5月5号,支付宝收到godaddy的退款。从申请退款到退款到账,足足等了20天。坑爹啊。

  8. chwguo
    2013-05-21 15:15 | #8

    杜工,这博客你用的是.cn域名啊怎么去godaddy续费了,给其他什么域名续的费?
    我也有三个域名是在godaddy注册的,续费一直没遇到问题

  9. 杜工
    2013-05-28 23:18 | #9

    这个域名在商务中国。我有几个其他域名在godaddy.

  10. kitsusia
    2013-07-04 19:45 | #10

    同样的遭遇有木有,把 Pending Orders 取消了,估计有的等了

  11. shalk
    2013-07-13 02:17 | #11

    我也遇到了这事,买了之后一直pending. 发邮件说30天之内等我付款信息。
    这边都付过钱了,怎么这么慢呢。。我先等一月看.mark 7-12号付款

  12. shalk
    2013-07-13 15:21 | #12

    收到域名…耗时48小时…比预想的好很多…

  13. 2013-08-06 13:44 | #13

    = =我也遇到这事了,真纠结啊。

  14. 悲催的俺
    2013-11-20 17:27 | #14

    今天续费又挂单 上次是三月份 这次是十一月….上次用的是火狐 这次用的是谷歌 续费再次挂单 发现只能用ie 下次续费的时候推荐用ie 其他浏览器挂的几率真大

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